FAQ

What is the Customer Service phone number?
Please see the Contact Us page.


I can’t find my size, why?
Only sizes available will be shown in the size drop-down menu. If you can’t see your size in the drop-down menu it means we do not have your size currently available.


When will my product(s) arrive?

Standard shipping: We deliver products from Monday through Friday. Please note that weekend days and public holidays are not considered working days.


Country Delivery Time

Austria 2-3 days

Belgium 1-3 days

Germany 1-3 days

Ireland 3-4 days

Netherlands 1-3 days

United Kingdom 2-3 days

Other EU countries 3-6 days



Where do you ship to in Europe?
All products on the Palladium Europe websites may be shipped to a mainland residential or work address within the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom (excluding Channel Isles, Guernsey, Jersey and Isle of White).


How do I return my shoes?

Click for Return Instructions.


What payment methods do you accept?

Palladium accepts major credit cards and PayPal. The accepted credit cards include:
Visa, MasterCard, American Express, Discover, Diner’s Club, and JCB.


What VAT rates am I charged?

The price as stated on the Palladium Check Out page includes the applicable VAT but does not include freight charges (these are added later in the check-out process).

Shipments to United Kingdom: 20%

Shipments to Ireland: 23%

Germany: 19%

All other shipments: 21%


Where are your shoes made?

Palladium has adopted the SA8000 Standard for factory operations. All of K-Swiss’ products are made in factories owned by others. At Palladium’s request, all factory owners have agreed to implement the SA8000 Standard. The standard includes bans on child labor, mistreatment of workers, a ban on illegal overtime, and on all overtime for which workers are not paid premium wages. The standard requires measures to promote worker safety (e.g., fire safety, factory hygiene, safe living quarters), and regular audits by outside agencies which have been specially certified on the SA8000 Standard. We recognize that full implementation of the SA8000 Standard will require continual efforts, and we are serious about it.


Can I wash my shoes?

Here are our cleaning and care instructions for Palladium shoes.

Leather

Gently rub with a damp cloth using lukewarm water and mild soap

Do NOT machine wash

Do not use bleach

Suede and Nubuck

Use a “suede” brush to brush away dirt (use when shoe is dry)

Do not use water (may cause permanent stain)

Synthetic Materials

Depending upon material texture, follow instructions for leather, suede, or nubuck

Canvas

Rub gently with a damp cloth using lukewarm water and mild soap

Can be machine washed (up to 30 degrees) but must be “air dried” with no direct sunlight or other source of heat

Do not use bleach

Drying Instructions

Allows allow shoes to “air dry” naturally at room temperature

Stuff with paper on shoe tree to maintain shape

Do not force dry shoes with any source of direct heat