What is the Customer Service phone number?

You can reach a representative from our customer service department from 7am - 4pm Pacific Time at 1-800-276-0535.

What is the largest shoe size Palladium makes?

Palladium has several styles to Men's size 13. For women, Palladium has select shoes up to size 11.

What is the smallest shoe size Palladium makes?

With Men's shoes the smallest size is 6.5 and in women's the smallest shoe size is 5.

How do I return my shoes?

Click here for return instructions.

When will I receive my order?

Orders received before 11:00am Eastern Time Tue-Fri will ship out the same day.

In the shopping cart, you have the option to choose from any available FedEx shipping method. Normal shipping is sent FedEx ground and, depending on where you live, may take 7-10 days.

Please note that all orders received after 11am ET Friday are not shipped until the following Tuesday; this is due to the fact that the distribution center is not open weekends or Mondays. Choosing overnight delivery is more to your benefit on Tuesday through Thursday. For Saturday delivery, orders must be received by 11am ET Friday morning.

Can I order outside the United States?

Yes, you can. We can deliver to anywhere as we offer FedEx international shipping. However, please note you must order with one of the accepted payment methods to have your order approved.

What payment methods do you accept?

Palladium accepts major credit cards and PayPal. The accepted credit cards include Visa, MasterCard, American Express, Discover, Carte Blanche, and JCB.

For telephone orders call 1-800-276-0535 and a Palladium Customer Service agent will assist you. We will not accept paper checks, cash or C.O.D's.

Where are your shoes made?

Palladium has adopted the SA8000 Standard for factory operations. All of Palladium's products are made in factories owned by others. At our request, all factory owners have agreed to implement the SA8000 Standard. The standard includes bans on child labor, mistreatment of workers, a ban on illegal overtime, and on all overtime for which workers are not paid premium wages. The standard requires measures to promote worker safety (e.g., fire safety, factory hygiene, safe living quarters), and regular audits by outside agencies which have been specially certified on the SA8000 Standard. We recognize that full implementation of the SA8000 Standard will require continual efforts, and we are serious about it.

Can I wash my shoes?

Here are our cleaning and care instructions for Palladium shoes.

Leather
• Rub gently with a damp cloth using lukewarm water and mild soap
• Do NOT machine wash
• Do not use bleach
  
  Suede and Nubuck
• Use a "suede" brush to brush away dirt (use when shoe is dry)
• Do not use water (may cause permanent stain)
  
  Synthetic Materials
• Depending upon material texture, follow instructions for leather, suede, or nubuck
  
  Canvas
• Rub gently with a damp cloth using lukewarm water and mild soap
• Can be machine washed but must be "air dried" with no direct sunlight or other source of heat
• Do not use bleach
  
  Drying Instructions
• Allows allow shoes to "air dry" naturally at room temperature
• Stuff with paper on shoe tree to maintain shape
• Do not force dry shoes with any source of direct heat

Stains may be removed using a stain remover suitable for the above materials.

How can I find a retailer near me?

To find your local retailer please call Palladium Customer Service at 1-800-276-0535.