The Palladium E-Commerce team is dedicated to providing you with the best possible experience as our customer. At this time, we are happy to process automatic online returns up to 30 days after the initial purchase.

Returns Instructions

Returning a your shoes is a very simple process. Follow the detailed instructions in PART I and PART II (a) or (b) below and then proceed on to SHIPPING.  

Part I - Access your Order

  1. Click on "LOG IN" in the top navigation bar. LOG IN
     
  2. How did you purchase?
    • If you were logged in when you made your original purchase, please login using the "ALREADY REGISTERED?" form.
    • If you were not logged in when you originally made your purchase, please use the "CHECK AN ORDER / START A RETURN" form.
    Registered or Guest

Part II (a) - Registered User: Submit Return

Once logged in...
  1. Click on "MY ACCOUNT" in the top navigation bar. My Account
     
  2. While on the "MY DASHBOARD" page, click on "MY ORDERS" in the left navigation menu. My Dashboard
     
  3. While on the "MY ORDERS" page, find your order row and click on the "RETURN" link to the right of your order. My Orders
     
  4. On the create RMA page...
    1. Select the reason for your return.
    2. Select how you will return your package.
    3. Click the "Submit" button.
    RMA Page
     
  5. This will show you a popup with further shipping instructions. Click the "Download Shipping Label" link and proceed to Shipping. RMA Popup

Part II (b) - Guest User: Submit Return

Once you submit the "CHECK AN ORDER / START A RETURN" form from PART I above, you will be on your order page. From here...
  1. Click on the "Return" link just below your "ORDER #" at the top of the page.
  2. On the create RMA page...(see screenshots in PART II above for reference.)
    1. Select the reason for your return.
    2. Select how you will return your package..
    3. Click the "Submit" button.
  3. This will show you a popup with further shipping instructions. Click the "Download Shipping Label" link and proceed to Shipping.

 

Shipping

Once you've done PART's I & II above, it's time to ship your return. You will see the instructions in a popup once you click the "Return" link in PART II and will also get those instructions emailed to you. Your 2 shipping options are...
 

Option A - Dropoff At FedEx

NOTE: Refund will occur within 3-5 business days minus a $6 shipping fee.
  1. Make sure you can access the shipping label provided to you in the pop or email you received from us on your mobile phone or tablet, or you may print it. Label on Phone/Tablet
     
  2. Take the package to the nearest FedEx drop-off location and show the shipping label from your phone or tablet, or printed version to the attendant.

Option B - U.S. Post Office "At Home Pickup"

NOTE: Refund will occur within 7-10 business days minus a $6 shipping fee.
  1. Print out the shipping label provided to you in the popup or in the email you received from us.
  2. Glue or tape it to return box without overlapping adjacent sides. Ensure it covers up any existing delivery label.Label Outside the Box
     
  3. Schedule your pickup by visting: http://usps.com/pickup.

Option C - Dropoff At U.S. Post Office

NOTE: Refund will occur within 7-10 business days minus a $6 shipping fee.
  1. Print out the shipping label provided to you in the popup or in the email you received from us.
  2. Glue or tape it to return box without overlapping adjacent sides. Ensure it covers up any existing delivery label.Label Outside the Box
     
  3. Take the package to the nearest U.S. Post Office